I hired Lile and North American for a small move from Portland, OR to Minneapolis. David Valencia helped me all the way through the move, and I couldn’t be more appreciative. He was super responsive to my needs/concerns through the bid process and after I confirmed the move.
The load in Portland had the drivers there on time, and they worked efficiently and took care with all my stuff.
Today I received my goods in Minneapolis. Most importantly, everything arrived safely.
When the truck arrived today, there was a disagreement with the driver about the manner of which goods were to be delivered. I will clarify that the driver was a North American Van Line driver based out of a different location, not a Lile’s driver.
David answered immediately and was super understanding in sharing my concerns. After we concluded our call, he looped in the owner who promptly followed up with me to make sure everything was taken care of.
Sometimes things don’t always go perfectly according to plan, but it’s how you deal with that adversity when it arises. I feel so fortunate that David and the team at Lile were there for me throughout my move, but especially today. I would definitely recommend them to anyone.
